Online Services

We have two types of online service available

 

 1. SystmOnline service - this service allows you to

  • order your prescriptions 
  • book routine GP telephone appointments 
  • message the surgery and
  • access your medical records

 

2. Dr Link -  an online tool that allows you to check your symptoms 24/7 and when a consultation is needed, book appointments online.

(Please see the Appointments  section for more information). 

 Use the links bellow to access Doctorlink or SystmOnline

     

What is SystmOnline?

Please note : Currently the only appointments you will be able to book  on line are GP telephone appointments and smear tests.

The Health Centre online services allow you to access a range of services via your computer, mobile or tablet. Once you have signed up, you will be able to:

  • Book GP Telephone appointments or cancel appointments online (click here for a user guide to book an appointment)
  • Renew or order repeat prescriptions online (click here for a user guide to order medication)
  • View parts of your GP record, including information about medication, allergies, vaccinations, previous illnesses and test results. (Click here for a user guide to view your medical records)
  • Full access to your records is available also available on request, you will be able to view full records  from April 2020
  • Request a fit note / sick note  (Click here for a user guide to request a fit note)
  • Message the Surgery (Click here for a user guide to sending messages)
  • Update your contact details (click here for a user guide to update your details) 

You can still contact the practice by phone or in person, this is just another option, which other patients have found is more convenient and saves them time. More information including “how to” leaflets and videos of patients and why they are using GP online services are available at www.nhs.uk/gponlineservices 

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Would you like to set up a new online account?

 

To register for our online services click here .

We will then be in contact with you by phone to confirm your identity and issue a username and password.

(Please note that this request may take up to 5 working days to be processed)

 

If you have already registered for our online services then please Log in here.

Online Access for Children (aged 11-15 years)

Respecting patient confidentiality is an essential part of good care. This applies to every patient: child, young person, or adult. Without the trust that confidentiality brings, children and young people might not seek medical care and advice when they need it most, or they might not tell a doctor all the facts needed to provide good care.

For this reason, the doctors at Trowbridge Health Centre have decided to adopt the policy that parents of children aged 11 years or more cannot currently have online access to their child’s records, nor do we allow children in this age group to access these online services for themselves.

From their 11th birthday, access to a child's online record is switched off and neither the child nor the parents can access these services.

(If you need to order prescriptions this can still be done via Prescription Ordering Direct (PoD)  0300 303 5090) 

Once a child reaches their 16th Birthday they will be able to register for online services in their own right.

For further information please visit NHSEngland/records

.

If you are looking for help or information about a covid vaccination pass for children please visit https://www.gov.uk/government/news/nhs-covid-pass-for-12-15-year-olds-for-international-travel for all the latest information.

Third-Party Proxy Access

Proxy access lets patients access online medical services online for a child, or someone else they care for via their own log in. This is available both via SystmOnline and the NHS App. This requires a signed proxy access consent form to be completed and returned to the surgery.
 
Click here to download a form.
 
 
 
If you are setting up proxy access for a child between 11-16 years old please be aware they will require a telephone consultation to assess their competency, before parental access can be set up. We will contact you to arrange this once an application has been received. Parental proxy access will end once your child turns 16, when they can apply for their own username/ password.

Are your details up to date?

 Please check with reception or via your online account that we hold the correct contact telephone numbers for you.

 It is important we can contact you by phone or SMS text message about your results and appointments.